TERMS, CONDITIONS & PRIVACY
PRIVACY POLICY
When you provide personal information on our website, you are consenting to our policies, as described herein, on how Yagana will collect, use, disclose and manage your personal information.
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We use the information you share with us to improve your shopping experience by allowing us to make our Web site easier and more enjoyable to use. The information you volunteer enables us to process our purchases, confirm your orders, customize the content and layout of our pages, notify you about updates to our site, and provide you with additional information about our products.
We do not sell or share any of your personal information with third parties or use the information you provide in any way other than as identified above.
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The information you supply to us is added to our customer database. The information might be stored in servers outside our premises and even outside your country and could be shared with companies related to Yagana. We may also send you emails to inform you of new products, services and special offers, special promotions or upcoming events.
You can remove yourself from our email list at any time by clicking the Unsubscribe link at the bottom of any promotional Yagana e-mail.
CHANGEMENT TO PRIVACY STATEMENTS
By using our website, you consent to the collection and use of your personal information as described herein. Yagana reserves the right to change, modify or amend this policy from time to time.
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We may send those customers who have not opted-out of our communications an email about any changes to our Privacy Statement.
We encourage you to periodically review our current privacy policies.
SHIPPING WITHIN CANADA & THE US
As of now, we are only shipping within Canada and the US. At Yagana, we are choosing to have a service that will both satisfy customer needs and be as economical as possible.
The following information is for Canadian online orders only:
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Orders will normally be processed and shipped within 4-6 business days.
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Once processed most orders will be delivered within Canada within 3-7 business days for most urban and easily accessible areas.
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Please note, Yagana is family-owned and operated, we pack everything ourselves. We will make the best effort to send your orders in a timely manner.
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These time frames might change when dealing with deliveries to less urban areas, the Northern Territories and remote areas. There might be additional shipping charges for these areas.
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The courier service that we will be using is Canada Post, and as such, we follow Canada Post's terms of service.
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We will offer the different services provided by Canada Post so that the customer is free to use whichever service it deems will better fit their needs.
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Business Days do not include Saturdays, Sundays or Holidays.
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For US orders, delivery time might be a little longer.
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The courier service that we will be using is Canada Post and FedEx, and as such, we follow these couriers terms of service.
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Despite the above-mentioned, we will do our best to reduce the time of delivery and to enhance our customer’s total satisfaction.​
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For more details, please visit our Shipping & Returns Page here
SHIPPING AND WEBSITE DISCLAIMER
Yagana will strive to process all orders in a timely manner. We take a lot of pride in setting up our business and as such we are making every effort to make sure the website reflects the most updated and accurate information but sometimes human error may happen and Yagana can not be taken responsible for these instances. If such errors occur, Yagana will take every measure to correct these errors in a timely manner.
RETURN POLICY
Even though Yagana tries to standardize its craftworks, we collaborate with Artisans from the south of Chile and the Chilean Patagonia and each piece is 100% handmade and as such, no piece will be the same as another. Minor differences from products showcased on our website may also occur. Yagana works with Artisans from the south of Chile and the Chilean Patagonia. Each piece is 100% handmade and as such, no piece will be the same as another.
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All products can be returned within 30 days of purchase and will be subject to review and resolution by our customer service team. Products must be returned in their original condition with the sales and product tags intact and in its cases if it’s any, with a receipt or copy of the original sales receipt. In all of the cases please contact: info@yagana.ca and procure to comply with our Return Policy.
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No returns will be accepted after 30 days of purchase.
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We do not accept any return that is worn, altered, laundered or damaged through abuse/misuse or has been used in any way which is not considered a normal manner. Many of our products are made out of wool, leather, stone and steel and require special care. Please carefully read the care instructions for every product on our website
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For more details, please visit our Shipping & Returns Page here
WHOLESALE INQUIRIES
If you are a retailer interested in selling our products, we would love to hear from you. Please contact us with any inquiries about our wholesale program. We are committed to promoting cultural diversity and supporting First Nation master artisans throughout the world, and we want to partner with retailers who share this vision.
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If you have any questions or do you want a special delivery, please contact us at:
PAYMENT METHODS
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Credit / Debit Cards
PAYPAL
Offline Payments